Shipping

Do you ship internationally?
Shipping availability depends on location. If your destination is available at checkout, we currently ship there.

How much does shipping cost?
Shipping rates are calculated at checkout based on your location and the items in your order.

How long does shipping take after my order is sent out?
Shipping times vary by location, but most Standard shipping orders are estimated to arrive within 8–15 business days after they leave production. Orders may arrive sooner, but delivery times can vary due to carrier delays, weather, customs, holidays, or other circumstances outside of our control.

Will I receive tracking information?
Yes. Once your order ships, you will receive tracking details by email.

Why did only part of my order arrive?
Some items may be produced and shipped separately depending on the product and fulfillment partner. If your order includes multiple items, they may arrive in separate packages and at different times. You may also receive more than one tracking number.

What if my package is delayed?
Carrier delays can happen from time to time. If your tracking has not updated for several business days, contact us and we will help look into it.

What if my package says delivered but I didn’t receive it?
If tracking shows your package was delivered but you have not received it, please check around your delivery location, with household members, neighbors, or your local carrier first. If you still cannot locate it, contact us and we will help review the situation. Delivery issues are handled case by case.

Will I have to pay duties, taxes, or import fees?
Depending on your location, your order may be subject to duties, taxes, or import fees charged by your country or local carrier. These fees are not controlled by Sticks & Balls and are the customer’s responsibility where applicable.